Support

Peace of mind available directly from the Xibo Experts.

Supporting your Xibo Signage Network

A range of support options available for Xibo in the Cloud instances, Xibo for Android installations and on-premise Xibo networks.

Knowledge Base.

Our extensive knowledge base is publicly available 24/7.

Help Desk.

Submit a ticket with our Help Desk using the support tab on the right hand side of the site. We aim to give you a response within 48 hours.

Available to Cloud and Xibo for Android customers.

Extended Support.

Need a SLA? Open a pre-paid support account.

Available for everyone.

Community.

Xibo has a thriving community who have asked and answered thousands of Xibo questions.

Browse the archives or ask a new one!

Extended Support

Need the peace of mind given by a Service Level Agreement?

Open a pre-paid support account

SLA

  • Email acknowledgement within one hour of your Ticket being submitted during our Opening Hours.
  • A support representative assigned to the Ticket, who will begin work immediately after the acknowledgement.
  • Regular status updates throughout the duration of the Ticket.

Bugs

If during the course of an incident a bug is found in Xibo, the issue will be reported to the Xibo project via Launchpad.

At that point, you may decide if you wish to close the incident and wait for the project to fix the bug in line with its own priorities, or you may opt to keep the case open and have us develop a fix on your behalf.

Any fix developed will be contributed to the Xibo project as a bug fix and copyright for the fix assigned to the project team.

Pre-pay

Maintain an extended support account and add funds when required. Set ticket limits and view spending reports.

Add funds to your support account on-line through the customer portal, or via Purchase Order.

No pre-defined limit, you decide how much to add to your account.

Pricing

Item Price GBP
Open an extended support ticket £60.00
Per hour charge after the first hour £35.00

Support is not for diagnosing problems with 3rd party add-ons or to provide remedies to things outside the control of Spring Signage, e.g. problems with hardware, networks, operating systems and related software.

Unsure whether we can help? Ask us first to find out.

Opening Hours

The Help Desk is open 24/7 for new tickets. It is monitored Monday to Friday 8AM to 4:30PM GMT.

Exclusive of UK national holidays.